Refund policy

Simply ship the undamaged phone back to us within 10 days of its receipt in the original condition along with the box, printed material and all accessories. To begin the process, please contact our customer service department during our normal business hours. Our customer service team will then provide you with the shipping address and the Return Merchandise Authorization, which is required for Sister Mobile to receive the device, via email. Remember that missing items or damage will likely reduce the amount of the refund. The sum of those additional defect charges may reduce or entirely eliminate the potential refund. When you mail the return package, make sure that your Return Merchandise Authorization is included inside the box or written on the side of the box for recognition when the box arrives at the Sister Mobile processing center. They never cover issues arising from damage or wear-and-tear to the device - diminishing battery life, scratches, lost or stolen devices, water damage, accidental damages, coverage issues, or software incompatibility/problems with third-party apps attempting to "jailbreak" , visible physical damage to your phone (e.g. liquid damage, cracked LCD, damaged housing). Sister Mobile is never responsible for the value of or the result of lost data that may occur from the defective issue. $5 restocking charge may be applied. We are pleased to be your wireless service provider. We reserve the right to change or modify these policies and terms at any time, effective immediately when posted to Sister Mobile's website: www.SisterMobile.com. Please check our website from time to time as these policies and terms may have changed.